Privacy Policy
Privacy Policy — Veloura Travel Services
Last updated: 04 June 2026
Veloura Travel Services (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, transparently, and in compliance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our travel services, website, or communicate with us.
1. Information We Collect
We may collect the following categories of personal data:
Personal Information — Name, date of birth, gender, nationality.
Contact Details — Email address, phone number, postal address.
Travel Information — Passport details, visa information, travel preferences, itinerary details.
Payment Information — Billing address, transaction details (processed securely through third‑party payment providers).
Technical Data — IP address, browser type, device information, cookies, and usage analytics.
Communication Records — Emails, messages, customer service interactions.
2. How We Use Your Information
We use your information to:
Provide Travel Services — Booking flights, hotels, tours, transportation, and related services.
Process Payments and issue invoices.
Communicate With You — Confirmations, updates, support, and travel alerts.
Improve Our Services — Analytics, customer feedback, website optimisation.
Legal Compliance — Meeting regulatory, security, and reporting obligations.
We do not sell your personal data to third parties.
3. Data Protection & Security
Veloura Travel Services takes data protection seriously and implements strong safeguards to protect your information.
Our Data Protection Measures
Encryption — Sensitive data is encrypted during transmission and storage.
Access Controls — Only authorised personnel can access personal data.
Secure Storage — Data is stored on secure servers with industry‑standard protections.
Regular Audits — We review our systems to maintain compliance and security.
Data Minimisation — We only collect what is necessary for service delivery.
Retention Policies — Personal data is kept only as long as required for legal or operational purposes.
If a data breach occurs, we will notify affected individuals and relevant authorities in accordance with applicable law.
4. Sharing Your Information
We may share your data with:
Travel Partners — Airlines, hotels, tour operators, insurance providers.
Payment Processors — For secure transaction handling.
Legal Authorities — When required by law or to protect our rights.
Service Providers — IT support, analytics, marketing tools (under strict confidentiality agreements).
All third parties are required to protect your data and use it only for the intended purpose.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
Access Your Data
Correct Inaccuracies
Request Deletion
Restrict Processing
Object to Processing
Data Portability
To exercise these rights, contact us using the details below.
6. Cookies & Tracking Technologies
We use cookies to:
Improve website performance
Personalise your experience
Analyse usage patterns
You can manage or disable cookies through your browser settings.
7. International Data Transfers
If your data is transferred outside your home country, we ensure appropriate safeguards such as:
Standard Contractual Clauses
Adequacy decisions
Secure transfer protocols
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Veloura Travel Services
Email:
reservation@velouratravelph.com
velouratravels@outlook.com
Phone: +44 7769953040
Address:
2/F Cebu Parklane International Hotel
Newport, Isle of Wight UK
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated revision date.